"Project management is the use of specific knowledge, skills, tools and techniques to deliver something of value to people. The development of software for business outsourcing process (BPO), the construction of a contact center, the relief effort after a natural disaster, the expansion of sales into a new geographic market—these are all examples of projects." Project Management Institute, PMI
Projects are constrained by time, budget, and scope, meaning one can not make changes to any of these constrains without impacting the other. For this reason, all changes must go through a change control process. Changes can come from a variety of sources: project sponsors wanting to add new capabilities. Market forces requiring faster delivery. Unforeseen issues that require attention. And identified risks that require strategy changes are reasons to consider changes.
Projects are temporary efforts with defined start and end dates that deliver value that has never been produced. All projects are different. Constant planning is the difference between success and failure. Excellent project managers are those who can get the technical team to understand what the project sponsor and business team want. They get everyone on the same page. They are able negotiators who can facilitate changes agreements. I love project management.
The essence of project management is orchestrating activities of multiple players.
in layman's terms, telephony is what delivers dial tone to your telephones: Plain Old Telephones (POTs) and Cellular.
Wikipedia defines it as follows: "Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone."
Call centers, data centers, office buildings across the globe rely on telephony to produce and deliver products and services. Telephony is the glue that makes the world go around. Amazing isn't it?
VoIP contact centers are designed to handle more calls than call centers with on premise PBX phone system. Cloud based call centers are run 100% over the internet and offer multichannel customer support including self-service options. It can handle as many inbound calls as needed. We provide contact center solutions from: 8x8, Edify, Five9, GENESYS, NICE, Serenova, sharpen, talkdesk, Vonage,
Direct incoming calls to the right call center agents. IVR can be configured based on your business needs.
Review and train your agents to maximize performance and achieve your KPI goals.
Get international, local, toll-free numbers or bring yours.
Distribute calls based on business hours, technical support level, IVR options, etc. You define the call distribution rules to match your contact center operation goals.
Rout calls to best agent based on customers request seamlessly.
Get insights of your operations efficiency through user friendly dashboards and reports.
We offer the best internet connection option for your unique location requirements for less. We have partnered with the largest privately owned sales agency that holds contracts with major Fiber, Cellular and Cable providers in the USA and Latin America. Working with 99% of all carriers allows our team to engineer and install the best telecommunication solution available at your desired location. We can help you size your system to meet all your voice, data, and cloud traffic needs to insure greater customer satisfaction, and because of our partner's significant large sales volume, we can offer you the best price. Let us give you a quote to prove it.
We offer telecom carrier services such as:
Our discounted service plans will not be beaten by anyone – not by our vendors directly and not by competitors who resell these same vendors.
We have the right resources to manage your connectivity 7x24.
Contact Center Telephony project manager since 1994. I'm a master of effective outbound call campaigns methods and procedures. I developed this expertise in over 10,000 hours of outbound call execution in a third party collection agency. I figured out how to recover what others could not. My success was based on knowledge of legal procedures, psychology, time management, and an enormous amount of empathy. The success in the third party collection industry is the foundation of my successful career in sales, project management, and real estate. I developed strong communication and negotiation skills necessary to reach agreements and hold all parties accountable.
I learned to listen to my customers/project sponsors and delivered what they wanted: Better credit scores, ability to do business while travelling, technology implementations, better software for new subscribers, customer care, billing & collection systems, process automation, reports, data analysis, and ultimately managing internal and external resources in designing, installing, configuring, and maintaining the infrastructure required for contact centers to deliver best-in-class services. The lessons I learned while working for others served me well in my real estate business. I became a successful investor.
To unwind from my business activities, I study and play rock, blues, Latin Jazz and Salsa on my Fender Telecaster and PRS guitars. Music expands my competitive advantage because it allows me to think outside the box which serves me when solving business problems. Being a lead guitarist is an honor and a big responsibility. We sound better as result of team effort and I get to lead for fun.
I can help you manage your call center technology implementations, deliver VoIP Contact Center solutions, and/or call center internet connectivity. My references below speak better than I can.
